Network and Security Requirements (IT Setup)

To ensure Spokn works reliably across your organization, certain domains and services must be allowlisted within your network and email security settings.

These steps must be completed for all employees, including executives or users with additional security restrictions.

If these configurations are not in place, users may experience issues with email delivery, video streaming, or video uploads.

Overview

Your IT team may need to configure allowlisting in three areas:

Each section below explains what to allow and why it is required.

1. Allowlisting Spokn Domains

Allowlisting Spokn domains ensures that:

Email Allowlisting

Please allowlist the following domains and sender details:

If these domains are blocked, users may not receive login codes, invitations, or notifications.

Application Traffic Allowlisting

Please allow outbound traffic from your network to the following:

No inbound allowlisting is required for general app access.

2. Allowing Video Streaming (Inbound Traffic)

Spokn uses Amazon Web Services (AWS) Simple Storage Service (S3) for video storage and streaming.

Some organizations block streaming services through firewall or network policies. When this happens, videos may appear as black boxes or fail to load entirely.

Required Configuration

If video playback is blocked, adjust your network settings to allow inbound traffic from:

Once allowlisted, videos should stream normally within Spokn.

3. Allowing Video Recording and Uploads (Outbound Traffic)

Spokn also relies on AWS S3 for video uploads.

If outbound traffic is restricted, users may be able to record videos, but the files will not upload or save to the story.

Required Configuration

Allow outbound traffic to the following:

Without this configuration, recorded videos may fail to upload.

Common Symptoms of Network Restrictions

If your network settings require adjustment, you may see:

These issues are typically resolved once the required domains are allowlisted.

Next Steps

Share this article with your IT or security team to ensure proper configuration.

If your organization continues to experience issues after allowlisting the domains above, contact the Spokn team for assistance.

Proper network configuration ensures reliable login, recording, streaming, and story creation across your organization.